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Once you have a robust network infrastructure in place, you need to be confident that you have available the level of support you need to maintain it.
With the nature of technology there will be instances where issues arise requiring resolution. In addition, as we make more use of the Internet, we are plagued with email viruses, trojan horses, spyware and malicious worms. This increases the risk of disruption to your network and ultimately to your business. It is therefore important that you have available expert support to deal with these issues.
We pride ourselves in the flexibility of our support arrangements, with a range of options from fixed price to time based support. Each support contract is specifically tailored to each individual business needs.
• Unlimited call outs
• Unlimited telephone support
• Unlimited remote access support
• Active Server Monitoring
• Monthly Support Report
• All users supported remotely regardless of location including abroad (Internet access required)
• PC Swap out (if a unit cannot be fixed onsite another one will be loaned)
• 1 hour response
• 2 hour response (Guaranteed)
• 2hr visit per week
• Offsite Backup
• Full network audit
• Virus/Malware/Spyware sweep
• Out of Office hours if deemed necessary including weekends
• Free consultancy
• 6 month system reviews
• Dedicated account manager
• SLA
• Limited call outs
• Unlimited telephone support
• Unlimited remote access support
• Active Server Monitoring
• Monthly Support Report
• All users supported regardless of location including abroad (Internet access required)
• 2 hour response (Guaranteed)
• Offsite Backup
• Free consultancy
• Dedicated account manager
• SLA
• Limited call outs
• Unlimited telephone support
• Unlimited remote access support
• Active Server Monitoring
• Monthly Support Report
• All users supported remotely regardless of location including abroad (Internet access required)
• 4 hour response (Guaranteed)
• Dedicated account manager
• SLA
